Technical Support & Maintenance Services
24/7 professional technical support to ensure your equipment operates stably and your business continues uninterrupted
Round-the-Clock Technical Support Commitment
We understand the impact of equipment failure on your business, so we provide uninterrupted professional technical support services
Why Choose tgc Technical Support?
tgc has over ten years of technical service experience. Our professional technical team has extensive expertise in hardware repair, software debugging, and system integration. We not only provide reactive fault repair but also focus on proactive preventive maintenance, using advanced remote monitoring technology to provide early warning and handling before problems occur.
Our service scope covers the complete range of products including Kiosk self-service equipment, AD Board LCD driver boards, digital signage systems, and industrial displays. From installation and deployment, system configuration, daily maintenance to troubleshooting, we provide complete lifecycle technical support services to ensure your investment achieves maximum benefits.
Professional · Fast · Reliable
Technical Support Service Items
24/7 Customer Service Hotline
Year-round professional technical customer service support, providing real-time problem consultation and troubleshooting guidance.
- Quick response within 30 minutes
- Multi-language technical support
- Detailed problem diagnosis
- Solution recommendations
Remote Monitoring & Diagnostics
Through advanced remote monitoring technology, real-time monitoring of equipment operating status and early detection of potential problems.
- Real-time status monitoring
- Automatic fault warning
- Performance analysis reports
- Remote problem diagnosis
Preventive Maintenance
Regular system health checks and maintenance to extend equipment lifespan and reduce the risk of sudden failures.
- Regular system scanning
- Software update service
- Hardware cleaning maintenance
- Performance optimization tuning
On-Site Technical Support
Professional technical engineers provide on-site service, offering installation, repair, upgrade and other technical support.
- On-site within 24 hours
- Professional tools and equipment
- On-site fault repair
- Technical training guidance
Spare Parts Supply
Complete spare parts inventory management to ensure rapid supply and replacement of critical components.
- Original genuine parts
- Fast logistics delivery
- Inventory alert management
- Bulk purchase discounts
System Upgrade Service
Regular firmware updates and feature upgrades to ensure system security and latest functionality.
- Automatic update push
- Security patches
- New feature introduction
- Compatibility testing
Technical Support Service Process
Problem Reporting
Report problems through customer service hotline, online forms, or email. Our system will automatically generate a ticket number.
Initial Diagnosis
Technical engineers conduct initial problem analysis, determine problem type and severity, and provide preliminary solution recommendations.
Remote Processing
Prioritize remote diagnosis and repair, quickly resolving software-related issues through remote connection.
On-Site Service
If on-site processing is required, technical engineers will arrive on-site within 24 hours for hardware repair or system reconstruction.
Testing & Acceptance
Conduct comprehensive functional testing after repair completion to ensure normal system operation and customer confirmation.
Follow-up Tracking
Establish tracking mechanisms, regularly monitor equipment operation status, and provide continuous technical support and recommendations.
Professional Technical Support Team
We have an experienced, professionally certified technical support team to provide customers with the highest quality service experience.
Technical Support Contact Methods
Multiple contact channels to provide professional technical support services anytime.
Technical Support Email
support@tgc-us.com
Detailed problem description, complete solutions
Remote Support Service
Secure remote connection
Real-time problem diagnosis and repair
Our Service Commitment
Rapid Response Commitment
Respond to customer needs within 30 minutes, provide solutions within 24 hours, handle emergency situations immediately.
Professional Quality Assurance
Certified engineers provide services, use original parts, ensure repair quality and equipment reliability.
Data Security Protection
Strict data protection protocols to ensure customer data and system security, complying with international security standards.
Transparent Pricing Policy
Clear cost explanations, no hidden fees, provide detailed service quotes and cost analysis.
Continuous Service Improvement
Regularly collect customer feedback, continuously optimize service processes, improve technical support quality and efficiency.
Global Service Network
Establish global service points to provide nearby technical support, reducing service response time and costs.